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Job Description
Customer Success Champion would be responsible for talking to the customers and helping them with their queries regarding our software product.

  1. Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner
  2. Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled
  3. Providing first level support on our services via remote desktop calls if required
  4. Route/Assign tickets to the appropriate support group, if necessary.
  5. Identifying and escalating high-severity, priority issues 
  6. Updating Pending Tickets with timely, precise, accurate updates
  7. Following-up with end users, if necessary, for closure of pending tickets

Desired Candidate Profile
  1. Excellent communication skills in English/ Hindi, with a neutral accent. 
  2. Excellent written communication skills with email etiquettes. 
  3. Good problem solving and analytical skills
  4. Excellent customer service skills
  5. Should be customer-service oriented. 
  6. Ability to remain calm and courteous in periods of stress, and while facing an irate customer and managing back to back calls