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Job Description

Customer Success Manager

Full-time, Immediate Joinee

Bangalore, Karnataka

 

Role: PromptCloud is looking for a customer success manager to empower its enterprise customers to make the best use of its platform and help them achieve their desired business goals. The customer success manager is required to perform tasks related to upsell/cross-sell, maintain accounts seamlessly, as well as think out of the box to woo the customer from time to time in order to deliver an unparalleled customer experience. He/she will be here to develop client relationships that last.

 

Responsibilities

  1. Facilitate new client onboarding in collaboration with the sales and engineering teams. Ensure clients are up and running with the platform within the stipulated timelines by providing demos/illustrations, understanding pain points and resolving the same.
  2. Be a major driver in increasing customer lifetime by being on top of customer issues or delivery bottlenecks.
  3. Tap into avenues for upsell and cross-sell by developing deep client relationships, and leveraging automation tools as and when needed in the lifecycle.
  4. Become the account champion by developing insights on how clients use PromptCloud solutions and act as a liaison between the customer and internal teams to brainstorm on the next strategic direction

 

Prerequisites

  1. MBA with an IT background (BE/BTech or equivalent in CS/IT)
  2. 3-6 years of relevant work experience in B2B SaaS customer success, account management or a strategic consulting role
  3. A good understanding of the web technology landscape
  4. Hands-on experience with any CRMl and project management tools like JIRA, Redmine, etc.

 

Skills and competencies

  1. Analytical with an eye for detail
  2. Out of the box thinker usually able to think ahead of time
  3. Pro at people management and setting expectations
  4. Exhibits customer empathy
  5. Excellent verbal and written communication skills
  6. Independent contributor

 

   Perks

·         A supportive and creative work environment

·         Subsidized daily lunch

·         20 Annual leaves per year

·         Flexible working hours

·         Employee recognition and awards

·         A wellness program that includes partial-paid gym membership and fully-paid health insurance

·         Coffee and snacks (of course)

 

 

Who we are:

We’re a team of dedicated engineers committed to unlocking the power of data, by extracting and transforming unstructured web data into clean, and ready-to-use data for our clients. An integral part of our offerings is large-scale web crawling and extraction using cloud computing and distributed technologies. We’re on a quest for innovative ways to solve the business problems of data acquisition and normalization on the web. Our vision is to make PromptCloud a one-stop brand for data and our growth is geared towards that.

We have a collaborative and inclusive work environment where individuals can grow their professional careers by working with some of the most advanced technologies and talented team including company founders.

We’re looking for self-driven, innovative thinkers who share our vision – and our commitment to our technology leadership and customer success.. If you’re looking for a challenging career with a successful market leader that still has the excitement and hunger of a startup, you should join us as long as you have a passion for technology and are willing to put in an effort to grow further.

Where we are at PromptCloud:

We are a bootstrapped company in the growth phase and are planning to quickly expand our solution portfolio and global coverage of our clients. Multiple local and global brands are our clients, more details here: (PromptCloud).

Skills: Analytical, Strategic Planning, Customer Empathy, Excellent Communication skills, CRM, SaaS Customer Success

Desired Candidate Profile

Prerequisites

  1. MBA with an IT background (BE/BTech or equivalent in CS/IT)
  2. 3-6 years of relevant work experience in B2B SaaS customer success, account management or a strategic consulting role
  3. A good understanding of the web technology landscape
  4. Hands-on experience with any CRMl and project management tools like JIRA, Redmine, etc.

 

Skills and competencies

  1. Analytical with an eye for detail
  2. Out of the box thinker usually able to think ahead of time
  3. Pro at people management and setting expectations
  4. Exhibits customer empathy
  5. Excellent verbal and written communication skills
  6. Independent contributor