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Job Description
    1 to 5 years of experience in Service Desk/IT Helpdesk/ Technical Support domain or International Voice Process 
      Respond to customer queries via inbound calls within defined SLAs 
      Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
      Update users about request status and close request when users are satisfied with solutions
      Level 2 and Level 3 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledge base.
      Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups
Skills: Service Desk/IT Helpdesk/ Technical Support domain or International Voice Process

Desired Candidate Profile
    Should be comfortable for:
    5 days working 
    2 Rotational weekly offs
    9 Hours Login ( With 1 Hour Break )
    Excellent command on English (Verbal and Written)